Terms and conditions

TERMS AND CONDITIONS

By using this website you are agreeing to the Terms and Conditions detailed below:

PRODUCT AVAILABILITY

We will do our very best to keep the website up to date at all times. However, we cannot guarantee that items displayed will be available. All prints are made to order and we will aim to process your order request within 7 - 12 working days. 

Production takes 7 working days.

Shipping EU takes 1-3 working days.

Shipping rest of the world takes 1-5 working days.

PAYMENT

We accept Bank Transfer, most major credit and debit cards as well as PayPal. All charges and refunds are in EURO (€).  You must do the payment after you make an order but before the wallpaper, wall mural or poster goes to productions. Little Stories Wallpaper cannot be held responsible for any loss due to exchange rate fluctuation. 

Some Wallpapers, Wall Murals and Posters can be personalized by adding a name, change colors, add or remove an item etc.

These have additional costs :
Add a name – 10 € extra
Change colors – 10 € extra
Contact us for other specific changes.

PRODUCT IMAGES

We try to ensure that the product images you see on our website are as true a reflection as possible of the actual products, however please be aware that colours may vary depending on your monitor settings.

DELIVERY & POSTAGE

All prints are made to order therefore do take a little longer to get to you (but promise to be as quick as we can).  All orders will be dispatched within 7-10 days of placing the order.  If you wish to cancel your order please contact us within 24 hours of placing your order. 

Production takes 7 working days.

Shipping EU takes 1-3 working days – from 5.50 €

Shipping rest of the world takes 1-5 working days – from 5.50 €

Delivered Monday-Friday (excluding bank or public holidays).

Please note that Little Story Wallpaper is not responsible for any additional duties or taxes which may be payable on receipt.

GENERAL DELIVERY INFORMATION

Orders will be sent to the delivery address specified when placing your order. We cannot be held responsible if this delivery address is incorrect. We cannot take responsibility for any lost or stolen parcels if you request that it is left somewhere other than the address it has been posted to. 

If your parcel is lost, please contact us quoting your order number and full delivery address and we will investigate with the carrier.

DAMAGES

We do endevour to pack everything very carefully but in any instance where your print has arrived damaged please contact us within 48 hours of receiving your parcel and we will do whatever we can to resolve it!

CANCELLATIONS

If you wish to cancel your order please contact us within 24 hours of placing your order. 

We cannot accept cancellations once the order is in production as each order is made to order. Please contact us and we can advise if the order has reached the production process and we can advise whether a cancellation is possible.

RETURNS POLICY

We want you to smile when you receive your Little Stories. If, for some reason, you are not happy with the purchase, please contact us! We will fix it !

We will only accept returns Wall Mural (our print size) and poster in their original condition and packaging.

We will not accept returns wall mural because it is configured based on individual and detailed order (print size, possibly finishing options, etc.). All our wall mural is made to order therefore we can only accept a return for faulty wallpaper.

We will not accept returns Wall Mural (by measure) and Wallpaper (by measure) or poster if you configured based on individual and detailed order (print size, possibly finishing options, etc.). We can only accept a return for faulty wallpaper or poster configured based on individual and detailed order.

When returning, please make sure you package your items securely, we cannot provide a refund or exchange for items that have been damaged in transit back to us.

It is advised that you ask for a free proof of postage certificate from your Post Office when returning items as we cannot accept responsibility for items that are lost in the post. Delivery is paid for at your own cost but will be refunded once there is confirmation of the faulty item.

HOW TO MAKE A RETURN

If you not 100% satisfied with your purchase please simply contact us. We will process the refund as soon as we receive your order back with us safely.

To be eligible for a return, your purchase must be unused and in the same condition that you received it. It must also be in the original packaging.

REFUNDS

Your refund should be finalized within 14 days of receiving the package back but we will do our best to do it asap.

PRIVACY

We treat all personal information as confidential. We will never pass on your personal information to a third party.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us.

 

 

CONTACT

Little Stories

Jaworowa 9, Goleniow 72100, Poland

e-mail: info@littlestorieswallpaper.com

 

 

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